Help Center

ORDERS & SHIPPING

Find all the essential details about order processing, shipping options, and delivery times 

I need information about my order

ORDERS

Orders are fulfilled same or next business day. If your order hasn’t left our warehouse yet we’ll find a good solution. Please call 818-849-6349 or email us at help@groundz.com.

  • To make a general return or exchange, please click here.

  • To report a missing item, damage or defect, please contact customer service using one of the contact methods at the bottom of this page.

If you have an account, log in (top right corner of Desktop or top left of mobile site) and you can navigate to your order history to view and track your orders. 

Tracking can also be done via the shipping confirmation email you received when making the purchase. Once you receive your shipping confirmation email, it may take upto 48 hours for your tracking information to be updated by the carrier.

SHIPPING

Fast (UPS/USPS Ground): $5 (FREE ON ORDERS OVER $75)  delivered within 3-7 business days

Faster (USPS Priority): $15 delivered within 2-3 business days

International shipping is calculated at checkout.

All orders placed Monday - Friday (during non-promotional periods) before 3pm PST will ship the same business day. All orders placed after the cut-off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).

Please note: Orders placed during special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

If your package cannot be delivered and is returned to us, you will receive a refund once it has been processed in our warehouse less $12 restocking fee. Please note that orders returned to sender cannot be re-shipped; you will need to place a new order for your items.

ORDERS

Orders are fulfilled same or next business day. If your order hasn’t left our warehouse yet we’ll find a good solution. Please call 818-849-6349 or email us at help@groundz.com.

  • To make a general return or exchange, please click here.

  • To report a missing item, damage or defect, please contact customer service using one of the contact methods at the bottom of this page.

If you have an account, log in (top right corner of Desktop or top left of mobile site) and you can navigate to your order history to view and track your orders. 

Tracking can also be done via the shipping confirmation email you received when making the purchase. Once you receive your shipping confirmation email, it may take upto 48 hours for your tracking information to be updated by the carrier.

SHIPPING

Shipping costs will vary based on the destination and weight of the package. The total shipping cost will be calculated and visible at checkout before you complete your order.

Please note, for international orders - duties, taxes & any applicable customs fees ARE INCLUDED IN THE ORDER TOTAL, and calculated at checkout. Your order will be delivered to you without any additional fees upon arrival.

Our standard shipping for international orders is DHL Worldwide, DHL Parcel Direct and UPS, and delivery takes an average of 1-3 weeks, depending on your selection and the destination.

All orders placed Monday - Friday (during non-promotional periods) before 3pm PST will ship the same business day. All orders placed after the cut-off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).

Please note: Orders placed during special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. 

If your package cannot be delivered and is returned to us, you will receive a refund once it has been processed in our warehouse. Please note that orders returned to sender cannot be re-shipped; you will need to place a new order for your items.

We ship products to over 100 countries around the world! During checkout simply enter your country and address to see if we can ship to you. We probably can 🙂

Find more About

Have more questions?

  • EMAIL US

    We'll reply within 24 hours or next business day.

    support@groundz.com 

  • CALL OR CHAT

    On the bottom right side of your screen you'll find a chat button. We usually reply very quickly

    (747) 202-0620 

  • HELP CENTER

    Go here for more comprehensive support and answers to common questions.

    MORE INFO 

Better Healthier Fashion

  • The groundz code

    Better health is not just about what you put inside your body, but also what you wear on the outside. Groundz unites style, functionality, and versatility, fusing modern shoe design and the benefits of grounding.

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  • Natural Materials

    We prioritize natural materials over synthetic alternatives wherever possible, using renewable, recyclable, and bio-based materials like wool, cork, leather, and castor bean oil.

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  • Sustainability

    We focus on minimizing environmental impact by using eco-friendly materials and resource-efficient production methods. Our goal is to create footwear that’s long-lasting and serves its function while preserving our planet.

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