Help Center

RETURNS AND EXCHANGES

We’re confident that after you try on our shoes and experience the benefits of grounding you won’t want to wear another shoe.
However, if you aren’t entirely happy with your order, you can return your shoes within 45 days for a full, hassle free refund or exchange.

I need to make a return or exchange

START A RETURN OR EXCHANGE

RETURNS

If you aren’t entirely happy with your order, you can return your shoes within 45 days for a full, hassle-free refund. We only ask that returned items are in brand new condition having no visible signs of wear or use and be returned in original packaging. Please pack your shoes in the original black mailer, shipping box, or other protective packaging. Do not ship using the branded shoe box alone. A $10 replacement fee will appliy if the branded shoe box arrives damaged or with shipping tape or labels attached. The fee will be deducted from your refund or charged for an exchange. Footwear that has been worn outside does not qualify for exchange or return. We may offer store credit or charge a restocking fee depending on return condition. Gift Cards are not eligible for return.

SALE shoes purchased during a sales period CAN be returned for a full refund minus $12 restocking fee.

CLEARANCE shoes are not eligible for returns or exchanges.

1. Start a Return

To initiate a return, go to the top of this page and click "Start a return or exchange" . Enter your order number and the email address associated with your purchase. Follow the online steps to provide your reason for the return and specify whether you would like an exchange or a refund.

2. Return Label

Download and print your return label from the confirmation page within the portal. You will receive a return initiated email to confirm your return/exchange has been initiated.

Affix the label to the original package.

3. Get Your Return/Exchange Ready

Place new and unused items in the original package. Please pack your shoes in the original black mailer, shipping box, or other protective packaging. Do not ship using the branded shoe box alone. A $10 replacement fee will appliy if the branded shoe box arrives damaged or with shipping tape or labels attached. The fee will be deducted from your refund or charged for an exchange. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.

4. Drop Off Your Package

Drop off your package at a nearby UPS or USPS location (Please verify which is listed on your label). Groundz is not responsible for any lost returns. Make sure that the return is scanned and obtain a receipt before shipping. Keep your tracking number handy so you can track when your return is received. Our return window is 45 days from delivery. Once your item is received, your order, tax, and original shipping will be fully refunded to your payment of choice. 

Please allow 2-4 business days to process the return once it is received.

We’ve partnered with Redo to offer a seamless, hassle-free returns and exchanges experience. Our industry-leading platform features an easy-to-use portal that efficiently handles returns, exchanges, and refunds, ensuring a smooth post-purchase process.

Here are the key benefits of opting into Free Returns during checkout:

  • Easy and Hassle-Free Return Process: A straightforward and user-friendly return portal, making it simple to initiate returns, exchanges, or refunds.
  • Flexible Options: Choose to receive store credit, regular or instant exchange for a different item, or get a refund, the choice is yours.
  • Cost Savings Through Free Return Shipping: Shop worry-free when you opt-in for Free Returns at checkout for a small fee (optional). The cost of your return shipping label is covered, allowing you to return most item(s) in your order for a refund or exchange for FREE. (some item restrictions do apply, for example: Final Sale/ Non-Returnable items).

If you decided not to buy Free Returns at checkout you can still return your items via the return & exchange portal, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy.

EXCHANGES

You can exchange your shoes within 45 days for same or most other products we offer. We only ask that returned items are in brand new condition having no visible signs of wear or use and be returned in original packaging. Please pack your shoes in the original black mailer, shipping box, or other protective packaging. Do not ship using the branded shoe box alone. A $10 replacement fee will appliy if the branded shoe box arrives damaged or with shipping tape or labels attached. The fee will be deducted from your refund or charged for an exchange. Footwear that has been worn outside does not qualify for exchange or return. We may offer store credit or charge a restocking fee depending on return condition. Gift Cards are not eligible for return.

CLEARANCE shoes are not eligible for returns or exchanges.

1. Start an Exchange

To initiate an exchange, go to the top of this page and click "Start a return or exchange". Enter your order number and the email address associated with your purchase. Follow the online steps to provide your reason for the exchange. 

During the exchange process, you can choose an instant exchange if you prefer not to wait for the return to be received. A hold for the amount of the new item will be placed on your credit card, and the new order will be processed immediately and shipped to you as soon as same day (see cut off times).

As soon as your return is received at our warehouse, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s).

If you have requested an exchange, it will then be shipped to you with a new email for tracking.

2. Return Label

Download and print your return label from the confirmation page within the portal. You will receive a return initiated email to confirm your return/exchange has been initiated.

Affix the label to the original package.

3. Get Your Return/Exchange Ready

Place new and unused items in the original package. Please pack your shoes in the original black mailer, shipping box, or other protective packaging. Do not ship using the branded shoe box alone. A $10 replacement fee will appliy if the branded shoe box arrives damaged or with shipping tape or labels attached. The fee will be deducted from your refund or charged for an exchange. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.

4. Drop Off Your Package

Drop off your package at a nearby UPS or USPS location (Please verify which is listed on your label). Groundz is not responsible for any lost returns. Make sure that the return is scanned and obtain a receipt before shipping. Keep your tracking number handy so you can track when your return is received. Our return window is 45 days from delivery. Once your item is received, your order and tax will be fully refunded to your payment of choice. 

Please allow 2-4 business days to process the return once it is received.

We’ve partnered with Redo to offer a seamless, hassle-free returns and exchanges experience. Our industry-leading platform features an easy-to-use portal that efficiently handles returns, exchanges, and refunds, ensuring a smooth post-purchase process.

Here are the key benefits of opting into Free Returns during checkout:

  • Easy and Hassle-Free Return Process: A straightforward and user-friendly return portal, making it simple to initiate returns, exchanges, or refunds.
  • Flexible Options: Choose to receive store credit, regular or instant exchange for a different item, or get a refund, the choice is yours.
  • Cost Savings Through Free Return Shipping: Shop worry-free when you opt-in for Free Returns at checkout for a small fee (optional). The cost of your return shipping label is covered, allowing you to return most item(s) in your order for a refund or exchange for FREE. (some item restrictions do apply, for example: Final Sale/ Non-Returnable items).

If you decided not to buy Free Returns at checkout you can still return your items via the return & exchange portal, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy.

RETURNS

If you aren’t entirely happy with your order, you can return your shoes within 45 days for a full, hassle-free refund. We only ask that returned items are in brand new condition having no visible signs of wear or use and be returned in original packaging. Please pack your shoes in the original black mailer, shipping box, or other protective packaging. Do not ship using the branded shoe box alone. A $10 replacement fee will appliy if the branded shoe box arrives damaged or with shipping tape or labels attached. The fee will be deducted from your refund or charged for an exchange. Footwear that has been worn outside does not qualify for exchange or return. We may offer store credit or charge a restocking fee depending on return condition. Gift Cards are not eligible for return.

Starting October 27, 2026, customers who add return coverage at checkout will receive a free return shipping label for eligible international returns. If you did not purchase return coverage at checkout, you will be responsible for the cost of return shipping. To begin an international return, please visit our return portal to select your return method and generate your return shipping label.

Please note that return labels may not be available through our portal for certain countries. In these cases, you will need to arrange return shipping through your local post office or shipping carrier.

CLEARANCE shoes are not eligible for returns or exchanges.

SALE shoes purchased during a sales period CAN be returned for a full refund minus $12 restocking fee.

For assistance, please contact us at support@groundz.com.

1. Start a Return

To initiate a return, go to the top of this page and click "Start a return or exchange". Enter your order number and the email address associated with your purchase. Follow the online steps to provide your reason for the return and specify whether you would like an refund or store credit.

2. Return Label

Download and print your return label from the confirmation page within the portal. You will receive a return initiated email to confirm your return has been initiated.

Affix the pre-paid label to the original package.

3. Get Your Return Ready

Place new and unused items in the original package. Please pack your shoes in the original black mailer, shipping box, or other protective packaging. Do not ship using the branded shoe box alone. A $10 replacement fee will appliy if the branded shoe box arrives damaged or with shipping tape or labels attached. The fee will be deducted from your refund or charged for an exchange. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.

4. Drop Off Your Package

Drop off your package at a nearby UPS or USPS location (Please verify which is listed on your label). Groundz is not responsible for any lost returns. Make sure that the return is scanned and obtain a receipt before shipping. Keep your tracking number handy so you can track when your return is received. Our return window is 45 days from delivery. Once your item is received, your order, tax, and original shipping will be fully refunded to your payment of choice. 

Please allow 2-4 business days to process the return once it is received.

We’ve partnered with Redo to offer a seamless, hassle-free returns and exchanges experience. Our industry-leading platform features an easy-to-use portal that efficiently handles returns, exchanges, and refunds, ensuring a smooth post-purchase process.

Here are the key benefits of opting into Redo during checkout:

  • Easy and Hassle-Free Return Process: A straightforward and user-friendly return portal, making it simple to initiate returns, exchanges, or refunds.
  • Flexible Options: Choose to receive store credit, regular or instant exchange for a different item, or get a refund, the choice is yours.
  • Cost Savings Through Free Return Shipping: Shop worry-free when you opt-in for Redo at checkout for a small fee (optional). The cost of your return shipping label is covered, allowing you to return most item(s) in your order for a refund or exchange for FREE. (some item restrictions do apply, for example: Final Sale/ Non-Returnable items).

If you decided not to buy Redo at checkout you can still return your items via the return & exchange portal, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy.

EXCHANGES

We do not offer direct exchanges for international orders. If you need a different size, color, or style, you must first return your original order for a refund or store credit, then place a new order. To start a return, please visit our return portal.

For help please email us at support@groundz.com.

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    Better health is not just about what you put inside your body, but also what you wear on the outside. Groundz unites style, functionality, and versatility, fusing modern shoe design and the benefits of grounding.

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  • Natural Materials

    We prioritize natural materials over synthetic alternatives wherever possible, using renewable, recyclable, and bio-based materials like wool, cork, leather, and castor bean oil.

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    We focus on minimizing environmental impact by using eco-friendly materials and resource-efficient production methods. Our goal is to create footwear that’s long-lasting and serves its function while preserving our planet.

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