Shipping and Returns
Under-groundz members get free domestic shipping in the US. Join for free! Our standard shipping takes about 3 - 7 business days to arrive from the time the order is placed.
If you’re looking for a faster delivery, select 2- business day expedited shipping starting at $12 or 1- business day express shipping starting at $30 where available.
Shipments and deliveries are made on business days and expedited orders made before 12:30 pm ET will be shipped on the same day.
Please note, for international orders - duties, taxes & any applicable customs fees ARE NOT INCLUDED IN THE ORDER TOTAL, and will be the sole responsibility of the customer upon delivery.
We’re confident that after you try on our shoes and experience the benefits of grounding you won’t want to wear another shoe. However, if you aren’t entirely happy with your order, you can return your shoes within 30 days for a full, hassle free refund.
We only ask that returned items have no visible signs of wear or use and be returned in original packaging. Gift Cards are not eligible for return
For International returns please note that we do not cover the cost of return shipping. Please obtain proof of postage and a tracking number with whichever carrier you choose so that we can confirm that it has been delivered.
Please email us at firstname.lastname@example.org with your order number and a short message and we will email you refund instructions along with a printable return shipping label.
For the moment we cannot exchange the size or style of your shoes automatically. We can refund your purchase and create a new order, or provide you with a gift card that you can use at any time.